It is a beautiful spring weekend and you are dashing to complete a list of errands. As you pull into the parking lot of a neighborhood mall or store, you see some enticing signs for “high quality” equipment, furniture, jewelry or artwork that is displayed on the blacktop. You decide that the advertised prices are extremely low and worth checking out. Think again, as you are about to get taken.
It is known as the white van or the parking lot peddler scam. People driving white vans or sport utility vehicles pull into a parking lot to display their wares. The packaging looks legitimate, the merchants will swear that the products are not stolen, and assure you that they can be returned if you are not completely satisfied. What they do not tell you is that they will be long gone by the time you discover the products are defective, not high quality or counterfeit brands. The salesperson’s satisfaction guaranteed or return for full refund claims are worthless.
It is best to exercise similar caution when evaluating goods displayed on card tables set up on busy sidewalks. The merchants will assure you that the purses are designer brands, the jewelry 24-carat gold and the watches top quality. While the prices may be attractive and the merchandise tempting, think about your recourse should you not be satisfied with your purchase. Are you going to be able to track down that particular sidewalk vendor again? If he is not there, do you know the name of their business and its physical location? Were you provided with a business card with contact information or a sales receipt with a printed return and exchange policy? Chances are, the answer to each of these questions is no.
At the very least, contact your Better Business Bureau and ask about the merchant and the manufacturer of the product before making a purchasing decision. The BBB may have a business review on the company with helpful information. You can also contact the city or county licensing department to see whether the vendor is properly licensed.
BBBs also hear the heartbreaking stories of complainants after the fact. The stereo speakers do not work, cannot be configured properly or end up being bricks or blocks of wood. The furniture smells of chemicals and appears to be used rather than brand new. The jewelry has left a green mark on their skin. The purse is counterfeit and the stitching is coming loose.
Unfortunately, sidewalk vendors and parking lot peddlers travel quickly through town. They do not stay in any one place for very long before moving on. If you fall victim to a white van scam, contact your local police and Better Business Bureau. At the very least, your call can help warn others who may be tempted by the so-called great deals.
Kelvin Collins is president/CEO of the Better Business Bureau of Central Georgia and the CSRA Inc., serving 41 counties in Middle Georgia and the Central Savannah River area. This tips column is provided through the local BBB and the Council of Better Business Bureaus. Questions or complaints about a specific company or charity should be referred directly to the BBB at 478-742-7999, www.bbb.org or by emailing email@example.com.