Verizon Wireless says an overnight software upgrade is to blame for an outage in the Macon area that’s routing customers’ incoming calls directly to voicemail.
Verizon spokeswoman Kate Jay said affected customers can still place outgoing calls, check voicemail and use data-service, including messaging and e-mail. Incoming call service has been restored to some customers.
“Our network engineers have been working diligently to resolve the issue,” Jay said in an e-mail. “We are already seeing improvement and expect the issue to be fully resolved sooner rather than later. We appreciate customers’ patience.”
Jay said the software upgrade that’s causing the problem was implemented overnight to local network equipment.
For more on this story, visit macon.com and read Saturday’s Telegraph.