Opinion Columns & Blogs

October 8, 2013

State Department of Driver Services working to improve customer experience

After a friend told me she had waited three-and-a-half hours recently to get her Georgia driver’s license renewed and then had to deal with a clerk that could have passed for a robot -- and an unhelpful one, at that -- I thought this to be a typical example of a bunch of government bureaucrats who don’t care because they don’t have to. Where else are we going to go to get our driver’s licenses renewed? Burger King?

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