Managing 175 volunteers isnt an easy task, but to Melissa Phagan, it is all in a days work.
As director of administrative and volunteer services for Houston Healthcare and executive administrative assistant to CEO Cary Martin, Phagan gets a rare glimpse of life from a volunteers perspective as well as the business and executive side of the organization.
Working in these two roles I get the best of both worlds, she said.
Her world, and husband Marcs, has gotten busier with the birth of twin sons, Brock and Bryce, on Dec. 4. She will return to work mid-February.
Phagan, who has been with Houston Healthcare since 2003, is proud of her accomplishments at the hospital, especially with the volunteers.
We have really grown the volunteer program in the past five years, she said.
Volunteers work in a variety of roles at both Houston Medical Center and Perry Hospital, from working the information desk to delivering mail to patients rooms. They also hold fundraisers to benefit patient care at the hospitals.
Martin is quick to point out how valuable Phagan is to Houston Healthcare, not only to himself but to those she manages.
Shes a difference maker, Martin said. People that know her instantly realize how genuine of a person she is.
Phagan has been instrumental in organizing the health care systems annual Christmas Tree lighting ceremony as well as updating volunteer records in a digital database.
She was selected as the Centerville Rotary Clubs Rotarian of the Year for 2013 and serves on the board of directors for the Volunteer Medical Clinic.
-- Angela Woolen
Click on the links below to read of 14 to Watch in 2014 stories:
Joe Molyson, 66, Bonaire, retired colonel and assistant director of operations for intelligence, Air Force Reserve Command at Robins Air Force Base; also retired Houston County High School astronomy teacher