Common Questions and Answers

November 29, 2013 

Q. What is The Telegraph Plus?

A. The Telegraph Plus provides you with immediate and unlimited access to all content on our newspaper’s website (macon.com), our mobile site (m.macon.com) and to our iPhone and Android smartphone apps, and our electronic replica edition (E-Edition) available now on your computer or on your iPad, in addition to your printed newspaper subscription. The Telegraph Plus bundles all the ways you can read The Telegraph’s content into one low price.

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Q. How does the digital subscription work?

A. Some portions of macon.com will remain free; your access to other portions will be limited without a digital bundle subscription. Each time your computer or smartphone visits our site, your use of the site’s pages are counted. Some portions of our site, such as our homepage (the first page you come to on the site), our section fronts (the “front” page of the Local & State, Sports, Living, Business, and obituaries sections of the website), dealsaver, and advertising pages will remain fully accessible, which means you’ll continue to have unlimited access to those pages. But the story-level pages, photo galleries, commenting and opinions, breaking news, will have limited access.

So when, for example, you click on a headline on the homepage and select a story, that page counts toward a limit of 15 free pages per 30-day period. Once you reach your 15-page limit, if you don’t have a digital subscription, you’ll be required to subscribe or wait until the next 30-day period to access them. With a digital subscription, you will have unlimited access to the entire website on your computer, smartphone or tablet.

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Q. What are my digital subscription options?

A. There are several. As a Telegraph newspaper subscriber, you can add the digital bundle to your newspaper subscription for an additional fee per month. Whether your newspaper subscription is 7-days, 5-days, weekends or some other frequency, you will have access to our digital products 24/7. Adding the digital bundle to your newspaper subscription is our best deal. To begin accessing the digital service, go to www.macon.com/plus and click on existing subscriber.

If you do not have a Telegraph newspaper subscription and want only digital access, you can purchase the digital bundle alone for $9.95 per month (or $99.95 per year if paid annually). We know you will love our new Telegraph + digital package, so for the first month, you will only be charged 99 cents. After that monthly trial, you will be charged $9.95 per month. You can sign up using a credit card at www.macon.com/plus.

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Q. What if I already renewed my newspaper subscription? Do I have to pay extra now?

A. The digital bundle charges will begin with your next renewal. If you’ve already renewed your Telegraph newspaper subscription for three, six or 12 months, you’ll have access to the digital package without charge until your current subscription is due for renewal.

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Q. How do I sign up for a digital subscription?

A. Visit www.macon.com/plus for the online order form. Or, when you’ve viewed your 15 free page views, a popup online order form will appear and invite you to subscribe. You’ll have the choice of a digital bundle if you want access to the digital package only, or you can sign up for a print and digital bundle, our best deal because it also includes delivery of the daily newspaper. To begin accessing the digital service, go to www.macon.com/plus and click on existing subscriber.

If you are not a Telegraph newspaper subscriber, once you have exceeded your 15 allocated pages in a 30-day period, a popup will appear asking you to subscribe.

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Q. How do I access my digital subscription?

A.Once you purchase your digital subscription, you will be logged in to your account from the device you used to purchase the subscription. You don’t have to do anything else to access the content on the website.

However, if you switch to another device or clear your saved login data, you may see the message asking you to subscribe. If that happens, simply click the “Sign In” button on the top left corner of that screen and enter your e-mail address and the password you selected.

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Q. Can I comment or read the comments without paying for a digital subscription?

A. You will need a digital subscription to comment or read comments once your 15 “free” page views are used each 30-day period.

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Q. Will I be able to use my free Telegraph iPhone or Android app without paying for a digital subscription?

A. Yes, but you will need a digital subscription to read stories once your 15 allocated pages are used each 30-day period. Without the digital subscription, your smartphone app will be limited to the unlimited access pages (homepage, section fronts, dealsaver, etc.) and 15 free pages each month. A digital subscription will give you unlimited access to The Telegraph through your mobile app and to our E-edition.

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Q. What if I don’t want digital access?

A. Most of our readers have access to the Internet and use our website or mobile applications, so bundling them together makes sense. But if you never use the website, don’t have a smartphone or tablet, you can opt-out of the digital portion and save the monthly fee if you are a print subscriber.

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Q. How come the website isn’t free anymore?

A. Readers will continue to have unlimited access to some portions of our website, including the homepage, section fronts, dealsaver, Find’nSave and advertising pages such as our classified, real estate and auto pages. But for story content, breaking news, photo galleries, video, commenting, opinions and the rest of the site, readers will receive 15 free pages in a 30-day period. After that, access will be limited only to those who have a digital subscription.

Casual readers get 15 pages for free every 30 days; more avid online readers are asked to pay a modest fee to continue reading, and print subscribers, who are some of our most loyal customers, are entitled to discounted access to a digital subscription.

The world of news and information keeps changing, and the newspaper industry continues to be at the forefront of that change. For more than 180 years, this newspaper has provided our community with local news in a printed format that was conveniently delivered to your door every day. Technological advances of the last decade provide us all with the convenience of mobile phones, tablets and an array of social media channels, and our readers want that same instant access to their newspaper 24/7. So we have transformed our business, restructured and retrained our staffs, developed new skill sets to deliver breaking news through a variety of platforms and have become 24/7 information specialists. The Telegraph Plus option allows readers unlimited access to all our platforms at a minimal cost.

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Q. What happens if I’ve only used a few of my “free” pages when the month runs out?

A. Our system works on a 30-day basis, not on a monthly calendar. So if your first “free” pages were in the middle of the month, you’re page allotment starts running again the middle of the following month. In other words, without paid digital access, visitors get 15 free subscription pages within any 30-day period. You still have unlimited access to our homepage, section fronts, dealsaver, Find’nSave, advertising pages and a few other selected pages.

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Q. We have one newspaper subscription and I want to add the digital bundle. But my spouse and my child use your free Telegraph mobile apps. Do I need three digital subscriptions?

A. No. Your digital subscription can be shared with up to five mobile app users.

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Q. Is access to the e-Edition included in my digital subscription?

A. Yes. If you enter the account information for your digital subscription when prompted, you will gain access to our e-edition. Your digital subscription can be shared with up to five mobile app users.

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Q. I have a subscription to the Telegraph but not for all seven days. Do I still receive the home delivery discount for a digital subscription?

A. Yes, regardless of the frequency of your home delivered subscription, you will add the digital bundle for a low monthly fee. And remember, even if your newspaper delivery is only weekdays or weekends or some other combination, your digital access (online, or via mobile or tablet devices) is available 24 hours a day, seven days a week.

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Account Management FAQ

Q. What is PressPlus?

A. PressPlus is our e-commerce system for digital subscriptions. When you subscribe to macon.com, you will create a PressPlus account for your Telegraph+ digital package, and PressPlus will charge your credit card for the subscription amount. The charge will appear on your credit card statement as “Press Plus” in the amount you have selected for your subscription.

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Q. If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions?

A. No. You can log in using your account username and password from wherever you access the Internet.

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Q. Can everyone in my household use the same account?

A. Yes, you can use the same account for all your family members.

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Q. I am an administrator at a business, university, library, or nonprofit organization. Am I eligible for a bulk discount?

A. Yes. If you are interested in site-level licensing, please contact Press + at www.mypressplus.com/contact

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Q. Is the popup “subscribe” window a secure URL?

A. Yes. If you right-click on the window and “view frame info” or “frame source,” you'll see it's an https URL.

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Q. How will digital only subscriptions be billed?

A. We accept major credit cards. Subscriptions are billed every 30 days for monthly subscriptions or every 360 days for annual subscriptions. Your subscription renews automatically, and you are charged in advance of each billing cycle unless you cancel. Note: Because PressPlus is managing the billing for your digital subscription, the charge on your credit card statement will say “Press Plus” rather than The Telegraph.

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Q. Can I pay by check, invoice or PayPal for a digital only?

A. No. All payments are via credit card at www.Telegraph.com/plus

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Q. What is the cancellation policy?

A. You may cancel your subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Your unlimited access will continue for the remainder of the current 30-day period.

Afterward, you will still be able to view 15 pages per 30-day period on macon.com at no charge, just like any other visitor, but you will not access to our electronic edition.

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Q. How do I sign in to my account once I’ve subscribed?

A. You are automatically signed in as soon as you subscribe; there isn’t anything further you need to do. If you are prompted with a message to subscribe at a later time, you can log in with the account you created. If you subscribed at one computer and would like to sign in at a different computer (e.g. home and work computers), go to www.macon.com/plus and click “Sign In.”

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Q. How do I access my digital subscription account?

A. To access your account, follow these steps:

1. Click “My Account” at http://www.mypressplus.com

2. Log in with your email address and password

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Q. What do I do if I forgot my password?

A. To reset your password, follow these steps:

1. Go to https://accounts.mypressplus.com

2. Click “Forgot password”

3. Enter your email address and click “Submit.” This will send you an email with a link to reset your password.

4. After clicking the link, you will be prompted to enter and reconfirm your new password.

5. Click “Submit” and your password will be updated

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Q. How do I modify my payment information?

A. To modify your payment information, follow these steps:

1. Click “My Account” at http://www.mypressplus.com

2. On the “Account Summary” page, select “Modify Payment Information”

3. Confirm that the cardholder name and billing ZIP code of your credit/debit card are correct

4. Enter your card number and expiration date

5. Click “Submit” and your payment information will be updated

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Q. How do NIE teachers access the E-Edition?

A. Registered NIE teachers should contact us at nie.macon.com to be given unlimited access to the website and the E-edition for use in the classroom. Go to http://enie.macon.com/

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Q. What if I have further questions?

A. For questions about your print subscription, or for more information about why we are charging for digital access, please contact our customer service department at 1-800-678-6397.

For help accessing your digital subscription, please contact PressPlus customer service at http://www.mypressplus.com/contact.

To sign up for a digital subscription, visit www.macon.com/plus

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Q. How do I make macon.com my homepage?

A. If you already have macon.com as your homepage, you won’t have to do a thing.

If not, to make macon.com your homepage, follow these instructions depending upon the web browser you use:

Microsoft Internet Explorer Version 7 (or higher)

Select the small black arrow beside the “house” icon.

Select “Add or Change Home Page”

Select “Use this webpage as your home page” (if you are on macon.com)

Click “Yes”

Mozilla Firefox 3 (or higher)

Click on Tools, then Options

Select the General icon

Where it says “Home Page”, manually type the URL http://macon.com in the text box or, if you’re already on Telegraph.com, select the “Use Current Page” button.

Google Chrome 7 (or higher)

Select the wrench icon in the upper right hand corner.

Click on the “Basics” tab (select Settings for older versions of Chrome)

Under “Home Page” either type the URL http://www.macon.com in the text box of, if you’re on Telegraph.com, click on the “Use Current Page” button. Click and close.

Safari Browser 4 (or higher)

Click on “General Safari Settings” on the status bar in the far right.

Choose “Preferences”

Choose the “General” icon

In the “Home Page” box, manually type the URL http://www.macon.com

Click the red X in the upper right corner to close the window.

The Telegraph is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere in the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

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