Macon E-911 operators celebrate Telecommunicators Week

April 19, 2013 

Dispatchers, who answered more than 500,000 calls for help in Macon last year, celebrated National Telecommunicators Week with an open house Friday morning at their refurbished center on First Street.

In light of this week’s tragedies in Boston and West, Texas, Macon’s Director of Public Affairs Chris Floore said, “It’s very apparent and it’s in the very public eye the coordination that comes out of an E-911 Center.”

Fees charged to phone customers paid for enhanced consoles, lighting and flooring before upgrades will be made to the radio system with special purpose local option sales tax funds.

E-911 Center supervisor Lt. Andra Grinstead said her staff helped design the room for maximum efficiency.

“They’re the ones behind the scenes that answer the screams, that answer their cries, that want to come out there and jump through the phone and help people,” Grinstead said. “They’re fine people. They do a wonderful job.”

-- Liz Fabian

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