Common Questions and Answers
Q. What is The Telegraph
Plus?
A. The Telegraph Plus provides you with immediate and
unlimited access to all content on our newspaper’s website (macon.com),
our mobile site (m.macon.com) and to our iPhone and Android smartphone
apps, and our electronic replica edition (E-Edition) available now on your
computer or on your iPad, in addition to your printed newspaper subscription. The
Telegraph Plus bundles all the ways you can read The Telegraph’s content
into one low price.
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Q. How does
the digital subscription work?
A. Some portions of macon.com will remain free; your access to
other portions will be limited without a digital bundle subscription
Each time your computer or smartphone
visits our site, your use of the site’s pages are counted. Some portions of our
site, such as our homepage (the first page you come to on the site), our section
fronts (the “front” page of the Local & State, Sports, Living, Business, and obituaries sections of the website), dealsaver,
and advertising pages will remain fully accessible, which means you’ll continue
to have unlimited access to those pages. But the story-level pages, photo
galleries, commenting and opinions, breaking news, will have limited access.
So when, for example, you click
on a headline on the homepage and select a story, that page counts toward a
limit of 15 free pages per 30-day period. Once you reach your 15-page
limit, if you don’t have a digital subscription, you’ll be required to
subscribe or wait until the next 30-day period to access them.
With a digital subscription, you will have unlimited
access to the entire website on your computer, smartphone or tablet.
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Q. What are my digital subscription options?
A. There are several. As a Telegraph newspaper
subscriber, you can add the digital bundle to your newspaper subscription for
an additional fee per month. Whether your newspaper subscription is 7-days,
5-days, weekends or some other frequency, you will have access to our digital
products 24/7. Adding the digital bundle to your newspaper subscription is our
best deal. To begin accessing the
digital service, go to www.macon.com/plus
and click on existing subscriber.
If you do not have a Telegraph newspaper subscription and want only
digital access, you can purchase the digital bundle alone for $9.95 per
month (or $99.95 per year if paid annually). We know you will love our
new Telegraph + digital package, so for the first month, you will only be
charged 99 cents. After that monthly trial, you will be charged $9.95 per
month. You can sign up using a credit card at www.macon.com/plus.
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Q. What if I already renewed my newspaper
subscription? Do I have to pay extra now?
A. The digital bundle charges will begin with your next renewal.
If you’ve already renewed your Telegraph newspaper subscription for three,
six or 12 months, you’ll have access to the digital package without charge
until your current subscription is due for renewal.
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Q. How do I sign up for a digital subscription?
A. Visit www.macon.com/plus for the online order form.
Or, when you’ve viewed your 15 free page views, a popup
online order form will appear and invite you to subscribe. You’ll have the
choice of a digital bundle if you want access to the digital package only, or
you can sign up for a print and digital bundle, our best deal because it also
includes delivery of the daily newspaper. To
begin accessing the digital service, go to www.macon.com/plus
and click on existing subscriber.
If you are not a Telegraph newspaper
subscriber, once you have exceeded your 15 allocated pages in a 30-day period,
a popup will appear asking you to subscribe.
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Q. How do I
access my digital subscription?
Once you purchase your digital subscription, you will
be logged in to your account from the device you used to purchase the
subscription. You don’t have to do anything else to access the content on the
website.
However, if you switch to another device or clear
your saved login data, you may see the message asking
you to subscribe. If that happens, simply click the “Sign In” button on the top
left corner of that screen and enter your e-mail address and the password you
selected.
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Q. Can I
comment or read the comments without paying for a digital subscription?
A. You will need a digital subscription to comment or read
comments once your 15 “free” page views are used each 30-day period.
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Q. Will I be
able to use my free Telegraph iPhone or Android app without paying for a
digital subscription?
A. Yes, but you will need a digital subscription to read
stories once your 15 allocated pages are used each 30-day period. Without
the digital subscription, your smartphone app will be limited to the unlimited
access pages (homepage, section fronts, dealsaver, etc.) and 15 free pages each
month. A digital subscription will give you unlimited access to The Telegraph
through your mobile app and to our E-edition.
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Q. What if I
don’t want digital access?
A. Most of our readers have access to the Internet and use our
website or mobile applications, so bundling them together makes sense. But if
you never use the website, don’t have a smartphone or tablet, you can opt-out
of the digital portion and save the monthly fee if you are a print subscriber.
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Q. How come the website isn’t free anymore?
A. Readers will continue to have unlimited access to some
portions of our website, including the homepage, section fronts, dealsaver,
Find’nSave and advertising pages such as our classified, real estate and auto
pages. But for story content, breaking news, photo galleries, video,
commenting, opinions and the rest of the site, readers will receive 15 free
pages in a 30-day period. After that, access will be limited only to those who
have a digital subscription.
Casual readers get 15
pages for free every 30 days; more avid online readers are asked to pay a
modest fee to continue reading, and print subscribers, who are some of our most
loyal customers, are entitled to discounted access to a digital subscription.
The world of news and information keeps changing, and
the newspaper industry continues to be at the forefront of that change. For
more than 180 years, this newspaper has provided our community with local news
in a printed format that was conveniently delivered to your door every day. Technological
advances of the last decade provide us all with the convenience of mobile
phones, tablets and an array of social media channels, and our readers want
that same instant access to their newspaper 24/7. So we have transformed our
business, restructured and retrained our staffs, developed new skill sets to
deliver breaking news through a variety of platforms and have become 24/7
information specialists.
The Telegraph Plus option allows readers unlimited
access to all our platforms at a minimal cost.
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Q. What
happens if I’ve only used a few of my “free” pages when the month runs out?
A. Our system works on a 30-day basis, not on a monthly
calendar. So if your first “free” pages were in the middle of the month, you’re
page allotment starts running again the middle of the following month. In other
words, without paid digital access, visitors get 15 free subscription pages
within any 30-day period.
You still have unlimited access
to our homepage, section fronts, dealsaver, Find’nSave, advertising pages and a
few other selected pages.
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Q. We have one newspaper subscription and I want to
add the digital bundle. But my spouse and my child use your free Telegraph mobile
apps. Do I need three digital subscriptions?
A. No. Your digital subscription can be shared with up to five
mobile app users.
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Q. Is access
to the e-Edition included in my digital subscription?
A. Yes. If you enter the account information for your digital
subscription when prompted, you will gain access to our e-edition. Your digital
subscription can be shared with up to five mobile app users.
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Q. I have a
subscription to the Telegraph but not for all seven days. Do I still
receive the home delivery discount for a digital subscription?
A. Yes, regardless of the frequency of your home delivered subscription, you will add the digital bundle for a low
monthly fee. And remember, even if your newspaper delivery is only weekdays
or weekends or some other combination, your digital access (online, or via
mobile or tablet devices) is available 24 hours a day, seven days a week.
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Account
Management FAQ
Q. What is
PressPlus?
A. PressPlus is our e-commerce system for digital
subscriptions. When you subscribe to macon.com, you will create a PressPlus
account for your Telegraph+ digital package, and PressPlus will charge your
credit card for the subscription amount. The charge will appear on your credit
card statement as “Press Plus” in the amount you have selected for your
subscription.
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Q. If I have a
computer at home and a computer at my office, do I need to purchase two digital
subscriptions?
A. No. You can log in using your account username and
password from wherever you access the Internet.
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Q. Can
everyone in my household use the same account?
A. Yes, you can use the same account for all your family
members.
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Q. I am an administrator at a business, university,
library, or nonprofit organization. Am I eligible for a bulk discount?
A. Yes. If you are interested in site-level licensing, please
contact Press + at www.mypressplus.com/contact
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Q. Is the
popup “subscribe” window a secure URL?
A. Yes. If you right-click on the window and “view frame info”
or “frame source,” you'll see it's an https URL.
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Q. How will
digital only subscriptions be billed?
A. We accept major credit cards. Subscriptions are billed
every 30 days for monthly subscriptions or every 360 days for annual
subscriptions. Your subscription renews automatically, and you are charged in
advance of each billing cycle unless you cancel.
Note: Because PressPlus is managing the billing for
your digital subscription, the charge on your credit card statement will say
“Press Plus” rather than The Telegraph.
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Q. Can I pay
by check, invoice or PayPal for a digital only?
A. No. All payments are via credit card at www.Telegraph.com/plus
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Q. What is the
cancellation policy?
A. You may cancel your subscription at any time. When you
cancel, we will stop charging your account the following billing cycle. Your
unlimited access will continue for the remainder of the current 30-day period.
Afterward, you will still be
able to view 15 pages per 30-day period on macon.com at no charge, just
like any other visitor, but you will not access to our electronic edition.
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Q. How do I
sign in to my account once I’ve subscribed?
A. You are automatically signed in as soon as you subscribe;
there isn’t anything further you need to do. If you are prompted with a message
to subscribe at a later time, you can log in with the account you created. If
you subscribed at one computer and would like to sign in at a different
computer (e.g. home and work computers), go to www.macon.com/plus and click “Sign In.”
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Q. How do I
access my digital subscription account?
A. To access your account, follow these steps:
1. Click “My Account” at http://www.mypressplus.com
2. Log in with your email address and password
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Q. What do I
do if I forgot my password?
A. To reset your password, follow these steps:
1. Go to https://accounts.mypressplus.com
2. Click “Forgot password”
3. Enter your email address and click “Submit.” This
will send you an email with a link to reset your password.
4. After clicking the link, you will be prompted to
enter and reconfirm your new password.
5. Click “Submit” and your password will be updated
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Q. How do I
modify my payment information?
A. To modify your payment information, follow these steps:
1. Click “My Account” at http://www.mypressplus.com
2. On the “Account Summary” page, select “Modify
Payment Information”
3. Confirm that the cardholder name and billing ZIP
code of your credit/debit card are correct
4. Enter your card number and expiration date
5. Click “Submit” and your payment information will
be updated
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Q. How do NIE teachers access the E-Edition?
A. Registered NIE teachers should contact us at nie.macon.com to
be given unlimited access to the website and the E-edition for use in the
classroom. Go to http://enie.macon.com/
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Q. What if I
have further questions?
A. For questions about your print subscription, or for more
information about why we are charging for digital access, please contact our
customer service department at 1-800-678-6397.
For help accessing your digital subscription, please
contact PressPlus customer service at http://www.mypressplus.com/contact.
To sign up for a digital subscription, visit www.macon.com/plus
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Q. How do I make macon.com my homepage?
A. If you already have macon.com as your homepage, you
won’t have to do a thing.
If not, to make macon.com
your homepage, follow these instructions depending upon the web browser you use:
Microsoft
Internet Explorer Version 7 (or higher)
Select the
small black arrow beside the “house” icon.
Select “Add or
Change Home Page”
Select “Use
this webpage as your home page” (if you are on macon.com)
Click “Yes”
Mozilla
Firefox 3 (or higher)
Click on
Tools, then Options
Select the
General icon
Where it says “Home Page”, manually type the URL http://macon.com
in the text box or, if you’re already on Telegraph.com, select the “Use Current
Page” button.
Google Chrome
7 (or higher)
Select the
wrench icon in the upper right hand corner.
Click on the
“Basics” tab (select Settings for older versions of Chrome)
Under “Home Page” either type the URL http://www.macon.com in the
text box of, if you’re on Telegraph.com, click on the “Use Current Page”
button.
Click and close.
Safari Browser
4 (or higher)
Click on
“General Safari Settings” on the status bar in the far right.
Choose
“Preferences”
Choose the
“General” icon
In the “Home
Page” box, manually type the URL http://www.macon.com .
Click the red
X in the upper right corner to close the window.
