About Facebook Commenting

March 14, 2012 

We're using Facebook Comments to improve the environment for conversation and to make it easy to comment on stories and share them with your friends.

Q. Do I need to have a Facebook account to comment?

A: Yes, you need to have an active Facebook account to comment. If you don't have a Facebook account, you will be prompted to sign up for one when you try to post a comment on our website. You can also get one at www.facebook.com. Once you've signed up with Facebook, you must add a profile photo and connected with at least four friends before you will be able to easily comment and share stories. Your comments may only be visible to you and your friends for the first few days after you sign up.

Q: What happened to my Disqus account?

A: Your Disqus account still exists at www.Disqus.com. However, it will not be an option for commenting on our site.

Q: What if I don't want to participate in Facebook?

A: Only Facebook users will now be allowed to post comments on our articles.

Q: Will Facebook be monitoring the comments now?

A: No, Facebook does not moderate comments.

Q: Are we being paid by Facebook to do this?

A: No.

Q: How do I sign in through the article?

A: After you enter your comment, when you click on Comment, a pop-up window will appear asking you to sign-in via Facebook.
* If you do not see the pop-up window after you click on Comment, make sure that you have your pop-up blocker turned off.
* If you are already signed-in to Facebook on your computer or device, you won't be asked to sign-in. You can simply post your comment.

Q: Why does my Facebook profile picture and name appear on the comments page when I haven't even posted a comment?

A: If you're signed in at Facebook.com, your information will appear, but it is not visible to anyone else until your comment is published.

Q: Will all my comments be posted to my Facebook page so everyone can see it?

A: Not necessarily. When you start to write a comment, you'll be given the option of post to Facebook right under it. All you have to do is unclick that box, and it will not be shown on your Facebook page.

Q: Can other people commenting see my personal information, e-mail, location, etc.?

A: What others see when they click on your name or picture on our site is determined by your Facebook privacy settings. Those settings allow you to decide how much information you want to share with your friends or others. To adjust your Facebook privacy settings, visit: www.facebook.com/help/privacy.

Q: How do I report an inappropriate or abusive comment?

A: Hover over the upper right corner of the comment until an "X" appears. Then click the "X" and choose one of the options to report a comment as spam or abuse. The comment will be removed from your view. Facebook does track abuse reports and automatically bans users who are consistently abusive.

Q: Why can't I see the comments?

A: Comments on this site are public, which means anyone logged in or out of Facebook should be able to view them. If you cannot see the comments, please check with your IT department. Some government agencies and other employers block Facebook domains and applications from their servers.

Q: How do I manage my account, change privacy settings, and share my comments?

A: You can learn about these options and more by visiting Facebook's help center at www.facebook.com/help.

Q: How do I manage Facebook notifications?

A: You can learn how to manage Facebook notifications at this link: www.facebook.com/help/390022341057202/

Q: Are the Terms of Use staying the same?

A: Yes they are, and you can find them on our Terms of Service page. To see Facebook's terms of service, go here: www.facebook.com/legal/terms.

Q: Do I need to keep an active Facebook account to post?

A: We look for real names, some kind of picture, and enough information on it to convince us you are a real person. Whether you do anything else with your Facebook account other than using it to log in to our site is entirely up to you.

Q: Do I have to use my own photo?

A: No, you can pick whatever else best expresses yourself as your photo. The photo shown is the main photo on your Facebook account page.

Q: What is a Top Commenter and how do I become one?

A: Facebook automatically assigns The Top Commenter badge to users whose comments are most often "Liked" by others. To earn the Top Commenter badge, keep doing what you're doing: being civil and respectful, respecting other viewpoints and following the Conversation Guidelines.

Q: What if I still have questions about the system and how to use it?

A: You can send and email through our Contact Us page.

If you're having problems with your Facebook account, please visit www.facebook.com/help.

About the macon.com redesign

Question: Why change the design of macon.com?

Answer: This is the first major redesign of macon.com in several years. Our main goal has been to produce a site that is less cluttered and easier to use, while still providing all the breaking news, photo galleries, things to do and other information you expect to find. You should immediately notice that the speed of the site has improved.

Q: Am I going to get used to this only to have you change it again?

A: This is version 1.0 of our new site and we do expect to add several features and enhancements over the next several weeks and months. But the look and feel of the site will basically remain the same.

Q: Will I need to register again?

A: No. Your existing username and password have been carried over to the new site.

Q: Where is the best place to find breaking news?

A: Check the headlines at the top of the home page for latest news. You can also find news on your favorite topics by going to those sections.

Q: Where are the obituaries?

A: You can find a link to "Obituaries" in the navigation area near the top of the site.

Q. What are the primary sections of this redesigned site?

A. As listed near the top of the site, our primary sections are News, Sports, Living, Entertainment, Opinion, Obituaries and Local Deals.

Q: I have my favorite sections or pages on your site bookmarked. Will those bookmarks still work?

A: Yes, they should. We did pare down some redundant sections, so if you have a problem finding something, please check our Site Map, linked from the bottom of all the pages, or use the search function toward the top of the page.

Q: Where's Dear Abby?

A: It's still linked from the home page, but at a different spot. Scroll down to the digest of Living stories and you'll see it there, along with links to other favorites such as Mark Ballard, Horoscopes and celebrity news.

Q: Where did my favorite blog go?

A: They are all still here. You’ll find a roundup of recent blog posts on the home page just as you used to. In addition, you’ll find links to blogs on their topic pages – “Bulldogs Blog” and “Preps Blog” will be on Sports section; “The TV Guy” will be on the Entertainment section, for example. And there's an index of our bloggers here.

Q: How do I find what other people are reading?

A: A list of the most read stories of the day can be found on the right side of most pages on the site. It’s labeled “Most Popular Stories.”

Q: I love your photo galleries. Where do I find them now?

A. You’ll find links to most recent photo galleries – and videos – in the Multimedia "widget" in the main area of the home page (about halfway down the page). If you click on the word "Multimedia" there, you'll go to a section of news photos and videos. In addition, each the section fronts has its own Multimedia "widget" (on the right side of the page), spotlighting galleries for that section.

Q. I can’t get enough of Crime & Courts news. Where do I find those stories?

A. You’ll still find many of the latest Crime & Courts stories on the home page just as before. The full list of Crime & Courts stories can be found by clicking on Crime, under News.

Q. I am having trouble finding things to do in Middle Georgia. What do I do?

A: You can find things to do around town on the “Calendar” page of the “Entertainment” section. From the Calendar page, just click on the category you want to view – movies, restaurants, etc. You can also add your public event from the calendar link. You can click on the Entertainment link near the top of the home page to find dining reviews, movie show times and more.

Q: What happened to the poll question?

A: It’s still there. You’ll still find it on the right side of the home page and on the opinion page.

Q: I can't find what I am looking for, what do I do?

A: You can go to the search box at the top of the site and type in a name or description for what you're trying to find. We think one of the improvements on the new site is an improved search function. You can also click on the "Site Map" in the line of links at the bottom of each page. The site map is a listing of sections and pages on the site.

Q: I can click a Facebook "like" button on other sites, what about here?

A: Yes. When you are on a story page a Facebook "like" button is located just beneath the time stamp on the story. You can click there to "like" the story. If you wish to post the story to your Facebook page, you can click the Facebook icon at the bottom of the story itself, in the bar that says "Share this story."

Q: Can I still comment on articles?

A: Yes.

Q: I'm using an older browser. Will that make a difference in what the site looks like to me?

A: Yes, the best experience for you will be to use Firefox 3.6 or above, Internet Explorer 7 or 8 or above or Chrome.

Q: How do I make a suggestion, offer a comment or ask a question about the new site?

A: Please go to http://www.macon.com/customer-service/and give us your feedback using the form we have posted there. You can get there directly by clicking on the “Customer Service” link on any page, right above the Search box on the top right side. Please include your email address if you want a response; we'll do our best, but cannot promise we can answer everyone.